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Fandy Tjiptono; Gregorius Chandra.
(2016)
Service Quality dan Satisfaction ed.4
Availability
- Perpustakaan Kampus V Magelang Tersedia 1
Fandy Tjiptono; Anastasia Diana.
(2001)
Total Quality Management
Availability
- Perpustakaan Kampus Kendal Tersedia 6
- Perpustakaan Kampus V Magelang Tersedia 3
Fandy Tjiptono.
(2000)
Strategi Riset Lewat Internet
Availability
- Perpustakaan Kampus 1 Tembalang Tersedia 2
Fandy Tjiptono.
(2004)
Prinsip-prinsip total quality service
Availability
- Perpustakaan Kampus VIII Purwokerto Tersedia 1
Fandy Tjiptono.
(1997)
Prinsip total Quality service
Availability
- Perpustakaan Kampus VIII Purwokerto Tersedia 4
Fandy Tjiptono.
(2005)
Service quality satisfaction
Availability
- Perpustakaan Kampus VIII Purwokerto Tersedia 1