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Boy S Sabarguna.
(2004)
Quality Assurance : pelayanan rumah sakit
Availability
- Perpustakaan Kampus V Magelang Tersedia 1
Fandy Tjiptono.
(2004)
Prinsip-prinsip total quality service
Availability
- Perpustakaan Kampus VIII Purwokerto Tersedia 1
Fandy Tjiptono.
(1997)
Prinsip total Quality service
Availability
- Perpustakaan Kampus VIII Purwokerto Tersedia 4
Fandy Tjiptono.
(2005)
Service quality satisfaction
Availability
- Perpustakaan Kampus VIII Purwokerto Tersedia 1