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Fandy Tjiptono; Gregorius Chandra.
(2016)
Service Quality dan Satisfaction ed.4
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- Perpustakaan Kampus V Magelang Tersedia 1
Fandy Tjiptono.
(2005)
Service quality satisfaction
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- Perpustakaan Kampus VIII Purwokerto Tersedia 1
Zr. J. A. Th. Djagia.
(1975)
Perawatan Di Rumah
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- Perpustakaan Kampus 1 Tembalang Tersedia 2